FAQ
Frequently Asked Questions
Sizing
How do I choose the right size?
Every product page includes a detailed Size Guide just below the size selector to help you find your perfect fit. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Are your pieces selected with quality in mind?
Absolutely.
At Susie & Claire, every piece is carefully selected with timeless style, comfort, and quality in mind. We focus on flattering silhouettes, comfortable fabrics, and elegant designs you'll love wearing season after season.
Will sold-out items be restocked?
As Susie & Claire is currently holding its Closure Sale, most items will not be restocked once they sell out.
If your size is still available, we recommend placing your order while stock lasts.
Returns
What is your return policy?
We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.
Returned items must be:
- Unworn and unused
- In their original condition
- With all original tags attached
- Returned in their original packaging
How do I request a return?
Simply contact us at
info@susieandclaire-london.com with your order number and the reason for your return.
Once your request has been approved, we'll provide you with detailed return instructions.
Are return shipping costs covered?
Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Can I return items purchased during the Closure Sale?
Items purchased during our Closure Sale may be returned in accordance with our return policy unless otherwise stated on the product page.
Gift cards are non-refundable.
What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives.
If you receive an incorrect, damaged, or defective item, contact us immediately at
info@susieandclaire-london.com so we can resolve the issue as quickly as possible.
How long do refunds take?
Once your return has been received and inspected, approved refunds will be processed to your original payment method within 7–14 business days.
Please note that processing times may vary depending on your payment provider.
What items cannot be returned?
We cannot accept returns for:
- Personalized or custom-made products
- Personal care products
- Gift cards
- Products that have been worn, used, or damaged after delivery
Contact
How can I contact Customer Support?
You can reach our Customer Support team anytime by emailing
info@susieandclaire-london.com
How quickly will I receive a response?
Our team strives to respond to all enquiries within 1–2 business days and will be happy to assist you.
How can I contact you about collaborations or business enquiries?
For partnership, media, or business enquiries, please contact us at
info@susieandclaire-london.com, and we'll direct your message to the appropriate team.